Q1. Can I have a sample?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
A:Sample needs 3-5 days, mass production time needs 10-30 days depends on the quantity.
Q3. Do you have any MOQ limit?
A: Low MOQ, 1pc for sample checking is available
Q4. How do you ship the goods and how long does it take to arrive?
A: As for sample order, we usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5
days to arrive.
As for formal order, sea transportation is the most adopted by our customer.
Q5. How to proceed an order for barn door hardware?
A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.
Q6. Is it OK to print my logo on the product?
A: Yes. Please inform us formally before our production and confirm the design firstly based
on our sample.
Q7: Do you offer guarantee for the products?
A: Yes, we offer 3-5 years warranty to our products.
Q8: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will
be less than 0.2%.
Secondly, for defective batch products, we will resend them to you or we can discuss the
solution including re-call according to real situation.